zbeen Terms and Conditions

Registration and Eligibility Requirements

To create an account on the zbeen platform and use any of its services, the following eligibility requirements must be met:

zbeen reserves the right to reject any registration at any time without providing a reason.

Account Management and Security

3.1 Account Creation

When creating an account, you must provide a valid email address, mobile number, and personal information. You are solely responsible for the accuracy of the information provided. Providing false or misleading information will result in immediate account closure.

3.2 Password and Security

Keeping your account password confidential is entirely your responsibility. Never share your login details with any third party. You are responsible for all activity carried out from your account, including any unauthorized use.

3.3 Verification Process (KYC)

zbeen reserves the right to verify your identity before processing any financial transactions. The following documents may be requested during this process:

• Copy of National ID Card (NID) or Passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

Withdrawals may be placed on hold until verification is complete. Failure to provide the requested documents will result in the account being temporarily suspended.

Deposit and Withdrawal Policy

4.1 Deposit Rules

Funds can be deposited on the zbeen platform via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳500 (five hundred taka) for each method. The payment method used to deposit funds must be owned by you. Use of third-party payment methods is strictly prohibited.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800 (eight hundred taka). The standard processing time for withdrawals is 15 minutes to 2 hours. Withdrawals will only be sent to the same payment method used for the deposit.

4.3 Fees and Charges

zbeen does not generally charge any additional fees for deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket, or Upay) may apply their own charges, for which zbeen is not responsible.

Bonus and Promotional Offer Policy

5.1 Welcome Bonus

zbeen offers new members a 150% bonus on the first deposit up to a maximum of ৳8,000. To receive this bonus, a minimum deposit of ৳500 is required and the bonus amount must be wagered 25 times (25x).

5.2 Wagering Requirements

Winnings from bonuses must meet the specified wagering requirements before withdrawal. For example: for a ৳2,000 bonus, the wagering required is ৳2,000 × 25 = ৳50,000. The time limit for meeting wagering requirements is stated in the specific details of each offer.

5.3 Bonus Abuse Prohibited

The following activities are considered bonus abuse and are strictly prohibited:

• Claiming bonuses by creating multiple accounts
• Arbitrage betting or placing bets systematically to circumvent wagering requirements
• Collecting bonuses by forming groups or syndicates
• Registering with false information to receive bonuses

If bonus abuse is proven, the bonus and all winnings earned from the bonus will be forfeited and the account may be permanently closed.

5.4 Other Promotions

zbeen regularly provides various promotional offers. Each offer has its own applicable terms and conditions, which are clearly stated alongside the offer. zbeen reserves the right to change or cancel any promotional offer at any time.

Game Rules and Code of Conduct

6.1 Fair Play Policy

All games on the zbeen platform are conducted impartially and fairly. All members must follow the Fair Play policy. Any form of cheating, hacking, use of bots, or gaining an artificial advantage through software is strictly prohibited.

6.2 Technical Issues

If a game is interrupted mid-session due to server disruption, internet disconnection, or any other technical issue, zbeen will endeavor to provide a fair resolution. Game logs and server records will be considered as final evidence.

6.3 Betting Limits

Each game and betting category has set minimum and maximum bet limits, which are clearly displayed in the game interface. It is not possible to place a bet that exceeds these limits.

6.4 Prohibited Activities

The following activities are strictly prohibited and may result in immediate account closure:

• Using automated betting software or bots
• Exploiting game vulnerabilities or bugs
• Attempting to gain unauthorized access to other members' accounts
• Attempting to breach the site's security systems
• Engaging in harmful or offensive behavior

Responsible Gaming and Self-Protection

zbeen always treats responsible gaming as its highest priority. Gambling is a recreational activity; if you are experiencing financial pressure or notice signs of addiction, please seek help.

7.1 Setting Self-Limits

Members can set the following limits with the assistance of our support team to protect themselves:

• Daily, weekly, or monthly deposit limits
• Daily, weekly, or monthly betting limits
• Taking a break from the account for a set period (cooling-off period)
• Permanent self-exclusion

7.2 Self-Exclusion

If you wish to stop using the platform for a set period or permanently, please inform our support team. Once self-exclusion is active, the account will not be reactivated before the exclusion period ends.

For more information on responsible gaming, please visit our Responsible Gaming Guide page.

Privacy and Data Protection

zbeen takes the privacy of your personal information very seriously. Our platform uses SSL encryption technology to keep your information secure.

8.1 Data Collection and Use

We collect only the information necessary to operate the platform, including name, email, mobile number, transaction details, and gaming activity records. This information is used to provide services, conduct KYC verification, and ensure security.

8.2 Data Sharing

We do not share your personal information with third parties for marketing or commercial purposes. However, information may be disclosed in cases of legal obligation, fraud prevention, or at the request of a regulatory authority.

To read our full privacy policy, please visit the Privacy Policy page.

Account Suspension and Closure Policy

9.1 Closure by zbeen

zbeen may temporarily suspend or permanently close an account for any of the following reasons:

• Violating any clause of these Terms
• Providing false or fraudulent information
• Operating multiple accounts
• Attempting bonus abuse or fraud
• Conducting activity suspected of money laundering
• Accessing the platform from a restricted region

9.2 Closure by the User

You may request to close your account at any time by contacting our support team. All pending withdrawals will be processed before the account is closed, however any bonus balance with incomplete wagering will be forfeited.

Legal Matters, Liability and Amendments

10.1 Limitation of Liability

zbeen is not liable for losses caused by technical errors, server disruptions, issues with third-party payment gateways, or any other circumstances beyond our control. We always strive to improve service quality but cannot guarantee uninterrupted service.

10.2 Dispute Resolution

If a dispute arises, please contact our support team first. The support team will review your complaint as quickly as possible. If you are not satisfied with the support team's decision, the matter will be escalated to a higher authority through the escalation process.

10.3 Amendments to Terms

zbeen reserves the right to amend these terms and conditions at any time. Members will be notified of significant changes by email or via a notice on the platform. Continuing to use the platform after a change has been made will be considered acceptance of the revised Terms.

10.4 Entire Agreement

These terms and conditions, privacy policy, and responsible gaming policy together form the entire agreement between zbeen and the member. Any prior oral or written agreements are considered void under the provisions of this document.