🛡 Safe Gaming Guide

zbeen's Responsible Gaming Policy

Protecting every member of zbeen is our top priority. Use deposit limits, self-exclusion and time-out features to keep your gaming experience healthy and enjoyable.

For 21+ only

Entertainment — not addiction

Responsible gaming is an essential part of zbeen's core values. We believe online betting and casino games are only enjoyable when kept under control.

Remember: Gambling is a form of entertainment, not a source of income. Only ever bet what you can afford to lose without it affecting your life.

21+ Rule: All zbeen services are for players aged 21 or above only. Minors are strictly prohibited from opening an account.

zbeen is a trusted online betting and casino platform in Bangladesh. We want every user to stay healthy and happy. Responsible gaming is not just about following rules — it is about being honest with yourself and knowing your limits.

When online gaming becomes excessive, it can have a negative impact on family, work and health. At zbeen we provide a range of protection tools to help you manage your gaming habits — from deposit limits to full self-exclusion.

If you feel that gaming is affecting your daily life, our 24/7 live chat support team is always here for you. Asking for help is a sign of strength.

Our Protection Tools

Use the tools zbeen provides to keep your gaming in check and stay healthy.

Deposit Limit

Deposit Limit

Set your own limit on how much you deposit per day, week or month. Once a limit is set it takes effect immediately. Additional verification is required to increase a limit.

Loss Limit

Loss Limit

Decide in advance the maximum amount you are willing to lose in a given period. Once the limit is reached, betting stops automatically — no further losses can occur.

Break

Time-Out Feature

Want to take a break for a while? Set a time-out from 1 day to 6 weeks. During this period you will not be able to log in to your account or place any bets.

Self-Exclusion

Self-Exclusion

If you want a long-term break or to close your account permanently, choose self-exclusion. From 6 months to 5 years, or permanently — the choice is yours. This step takes effect immediately.

Session Tracker

Session Time Tracker

See in real time how long you have been playing. You will receive an automatic reminder once a set time is reached — so you always know when to stop.

Age Verification

Age Verification (KYC)

Age verification is mandatory for all new accounts. Registrations from anyone under 21 are not accepted. Withdrawals are held until KYC is complete.

How to Set Your Limits

Activate your responsible gaming settings in a few simple steps — it only takes a few minutes.

If you have trouble changing your settings, our 24/7 live chat support team will help.

1

Log in to zbeen

Access your account and click the profile icon in the top right corner.

2

Go to the "Responsible Gaming" menu

From account settings, select the "Responsible Gaming" option.

3

Set your preferred limits

Choose deposit limit, loss limit or time-out — whichever you need — and enter the amount and duration.

4

Confirm

After submitting, the limit takes effect immediately. You will receive confirmation by email or live chat.

5

Contact support if needed

For self-exclusion, contact our 24/7 live chat directly — we will act quickly.

Ask Yourself

If the answer to any of the questions below is yes, you may need help. Be honest with yourself and contact zbeen support.

  • Are you repeatedly betting to try to recover money you have lost?
  • Is gaming affecting your family or work?
  • Do you feel uncomfortable or anxious when you try to stop betting?
  • Do you repeatedly spend more than your set budget?
  • Are you borrowing money or dipping into savings because of gaming?
  • Are family or friends worried about your gaming?
  • Do you feel off when you are not playing?

Healthy Gaming Habits

Follow these simple tips for responsible play:

  • Set a fixed daily or weekly budget and stick to it.
  • Take regular breaks instead of playing for long stretches at a time.
  • Never bet while drinking alcohol or under any other kind of stress.
  • Treat gaming as entertainment, not as a way to earn money.
  • Never bet with money you or your family need for essential expenses.
  • Pause after a win — do not stake everything in the heat of the moment.
  • Review zbeen's self-tools regularly and update them as needed.

Protecting Minors

zbeen's policy: This platform is for players aged 21 or above only. Registration and gaming by minors is strictly prohibited. We follow a rigorous age verification process.

Advice for Parents

If your children use your device, install parental control software. Keep your login details secure and never leave your device with minors while your account is open.

Password Security

Always use a strong password and never share it with anyone. Always log out after use — especially on shared devices.

If you believe a minor is using a zbeen account, notify our 24/7 live chat immediately. We will act quickly and suspend the account.

Need Help? We're Here

If you have any concerns about your gaming, do not keep it to yourself. The zbeen support team is available in Bengali 24/7.

Live Chat Support

24/7 live chat in Bengali. Our team can help with gaming concerns, limit setup or self-exclusion.

Always available (BST, UTC+6)

Email Support

Email us for confidential help. We will respond promptly and keep your information completely private.

[email protected]

Emergency Self-Exclusion

If you feel you need a break right now, type "self-exclusion" in live chat. We will act immediately, no questions asked.

Takes effect immediately

Common Questions & Answers

Find answers to frequently asked questions about responsible gaming here.

Yes, a deposit limit takes effect as soon as you set it. However, increasing a limit requires a waiting period and additional verification — to prevent impulsive decisions.

Self-exclusion cannot be cancelled before the set period ends. Once the period is over, contact our support team and they will begin the process of reactivating your account. The delay is intentional — it is there to protect you.

A time-out is a short-term break — typically from 1 day to 6 weeks. Your account reactivates automatically when the period ends. Self-exclusion is a long-term or permanent option — you can close your account for 6 months to 5 years, or permanently. Self-exclusion should be chosen for serious concerns.

Yes, you can still withdraw the balance in your account during self-exclusion. Our support team will assist you with this. Withdrawals are normally completed within 15 minutes to 2 hours.

Contact our 24/7 live chat support immediately. We will suspend the account right away and assess the situation. To prevent this in the future, change your password and always log out after use.

First contact zbeen's live chat — we can point you in the right direction. In Bangladesh, you can reach out to Kaan Pete Roi and local psychiatrists for mental health support. Remember — seeking help is a sign of courage.

Yes, all your transactions and betting history are visible in your account. This information helps you analyse your own gaming patterns and make informed decisions. If unusual behaviour is detected, our support team may also reach out to you.

Enjoy Responsibly

Play within safe limits and enjoy zbeen's cricket betting, slots and live casino.

Explore Cricket Betting Explore Slots Live Casino More questions? See FAQ

For players aged 21 and above only. Play responsibly.