zbeen Frequently Asked Questions

To open an account at zbeen, you need an active mobile number and a valid email address. The registration process is completely online and takes just a few minutes. You must be 21 years of age or older. If you sign up with accurate information, your account is activated instantly and you can start playing right away.

Go to zbeen's login page and simply log in with your registered mobile number or email and your password. If you forget your password, use the "Forgot Password" option — recovery instructions will be sent to your registered number or email. You can log in from multiple devices, but for security it is recommended that you log out at the end of each session.

No. According to zbeen's rules, each person may operate only one account. Having multiple accounts is considered bonus abuse and risks permanent closure of the accounts. If you have any issues, contact our 24/7 live chat support directly.

After logging in, you can update your email address, password, and contact details from your profile settings. To change your mobile number, contact our live chat support, as it is done through a verification process. Keeping all your information accurate and up to date prevents complications at the time of withdrawal.

Absolutely. zbeen is a fully mobile-friendly platform. The site can be used from the browser of any Android or iOS smartphone or tablet. There is no need to download a separate app — all games, live betting, and payment features are available right in the mobile browser.

When you deposit money into zbeen using bKash, it is credited to your account almost instantly. Your balance is usually updated within 1 to 5 minutes. The minimum deposit amount is ৳500. No extra charges are deducted and the transaction is completely secure.

Yes, Nagad, Rocket, and Upay are all supported mobile banking services at zbeen. The minimum deposit amount for each method is ৳500 and the deposit process is equally fast. Select your preferred app from the list of payment methods and follow the instructions.

After submitting a withdrawal request at zbeen, the money usually reaches your mobile banking account within 15 minutes to 2 hours. The minimum withdrawal amount is ৳800. You must use the payment method registered to your account for withdrawals.

zbeen does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Contact that provider directly to find out about those charges.

If more than 2 hours have passed since your withdrawal request and you still have not received the money, contact our 24/7 live chat support. If you provide the transaction reference number and time, our team will resolve the issue quickly. In most cases, delays are caused by the mobile banking system; zbeen's processing is generally much faster.

To bet on BPL or any other cricket match at zbeen, first deposit money into your account, then go to the cricket betting section and select the BPL league or a specific match. You can bet before the match starts or live during the match. Various bet options are available including match win or loss, number of runs, and wickets.

RTP (Return to Player) is the theoretical payback percentage of a game — it indicates how much money you can expect to get back on average for every ৳100 bet over the long term. It is a mathematical average, so it does not guarantee a win or loss in any single session. All games at zbeen are sourced from certified software providers, so results are completely random and fair.

At zbeen Casino you can play live blackjack, roulette, baccarat, Sic Bo, Teen Patti, and several other popular table games with real dealers. These games are broadcast live from the studios of the world's leading providers including Evolution Gaming and Ezugi. Bengali-speaking dealers are also available at some tables.

At zbeen, the results of all slots and table games are determined through Certified Random Number Generator (RNG) technology. Our game providers — Pragmatic Play, PG Soft, JILI, Spribe, NetEnt, Microgaming, and many others — are regularly audited by third parties. This ensures that every spin or hand is conducted independently and fairly.

Yes, zbeen allows live betting during T20 World Cup, IPL, and other major cricket tournaments. Live odds are updated continuously and various bet options are available on a ball-by-ball basis. With a good internet connection, live betting can also be enjoyed from a mobile phone.

When you make your first deposit at zbeen, you will receive a 150% welcome bonus — up to a maximum of ৳8,000. For example: if you deposit ৳2,000 you will get an additional ৳3,000 as a bonus, making your total balance ৳5,000. A 25x wagering requirement must be met to use this bonus. Full terms and conditions for the bonus can be found on our terms and conditions page.

A 25x wagering requirement means you must place bets totalling 25 times the bonus amount before you can withdraw. For example: if you receive a ৳1,000 bonus, you must wager a total of ৳25,000 (1,000 × 25). This is a cumulative figure — it does not have to be done all at once; it can be completed gradually through playing games. Once the requirement is met, the bonus funds become eligible for withdrawal.

The zbeen VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. As your activity grows through regular gameplay, you become eligible to advance to the next tier. At the Diamond tier you can receive up to 1.0% weekly cashback. Each tier also comes with priority support and special offers.

Cashback from the zbeen VIP program is credited to your account at a set time each week. Weekly cashback ranges from 0.2% at the Bronze tier up to 1.0% at the Diamond tier. Cashback is credited directly to your account and becomes eligible for withdrawal upon meeting the specified conditions.

Yes, if you want to play without a bonus, simply do not select the bonus option at the time of deposit. Some players choose not to take a bonus because they want to withdraw directly without wagering requirements — that is entirely your choice. To cancel a bonus that has already been claimed, speak with live chat support.

Yes. zbeen uses the highest-grade SSL encryption technology to keep your personal information and transaction data protected. Our servers are secure and your information is never sold or shared with third parties. For more details, please read our privacy policy.

zbeen is for persons aged 21 or older only. Age is verified at the time of registration and at the time of withdrawal. Any attempt by a minor to open an account is cancelled immediately. We enforce this rule strictly.

zbeen treats responsible gaming as the highest priority. You can set a spending limit on your own account, take a break for a set period, or permanently self-exclude. Our live chat support is always ready to help in Bengali. See our responsible gaming page for detailed guidance.

To self-exclude, contact our 24/7 live chat support or email [email protected]. Let us know how long you want to take a break (30 days, 6 months, or permanently) — our team will temporarily or permanently close your account as quickly as possible.

The zbeen support team is available in Bengali via live chat seven days a week, twenty-four hours a day. To contact us by email, write to [email protected]. You can reach us at any time according to Bangladesh Standard Time (BST, UTC+6).