zbeen's Privacy Policy
Your personal information is very important to us. This policy describes in detail how zbeen collects, uses, and protects your information.
Introduction and Scope
zbeen ("we", "our", "platform") is a trusted online betting and casino service provider in Bangladesh. This privacy policy ("policy") applies to the zbeen website (zbeen.cam) and all services connected to it.
This policy explains what types of information we collect from our users ("you", "your"), how that information is used, with whom it may be shared, and what your rights are. By using zbeen's services, you are considered to have given your consent to the terms of this privacy policy.
This policy has been prepared in accordance with applicable data protection laws and regulations of Bangladesh. zbeen provides services only to individuals aged 21 and above.
What Information We Collect
When creating an account and using services on zbeen, we may collect the following categories of information:
Identity Information
Information you provide at the time of account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Registered mobile number
- National ID or passport number (for identity verification)
Financial Information
Information required to process deposits and withdrawals:
- bKash, Nagad, Rocket or Upay account number
- Transaction history
- Deposit and withdrawal amounts
Note: We do not store full bank card numbers or PINs.
Technical and Usage Information
When you visit our platform, we automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Cookie and session data
- Page view logs and duration
- Referral source (where you came from to reach the site)
Gaming and Betting Information
To improve your gaming experience and ensure responsible gaming, we store information about your game history, bet amounts, win/loss records, and preferred game categories.
Purpose of Information Use
zbeen uses collected information only for the following legitimate purposes:
- Account Management: Creating, verifying, and maintaining your account and ensuring secure login.
- Financial Transactions: Processing deposits, withdrawals, and bonuses. Minimum deposit is ৳500 and minimum withdrawal is ৳800.
- Service Improvement: Analysing your experience to improve the platform's functionality and features.
- Security and Fraud Prevention: Detecting and preventing unauthorised access, financial fraud, and suspicious activity.
- Legal Compliance: Adhering to applicable laws, regulations, and guidance from regulatory authorities.
- Customer Support: Resolving your issues through our 24/7 Bengali live chat and email support.
- Responsible Gaming: Monitoring your gaming behaviour to provide assistance when needed and help prevent addiction.
- Communication: Delivering policy changes, system updates, or important notices to you.
Sharing Information with Third Parties
zbeen does not sell your personal information. However, information may be shared in the following limited circumstances:
Payment Processors
To complete financial transactions, necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These organisations are governed by their own privacy policies.
Technology and Service Partners
Trusted technology partners are engaged to operate the platform. These partners may only process information according to our instructions and may not use it for any other purpose.
Legal Obligations
Information may be disclosed to authorities to comply with court orders, government directives, or applicable legal requirements. In such cases, we always provide only the minimum information necessary.
Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance and the new entity will be bound to comply with the terms of this policy.
Cookies and Tracking Technologies
The zbeen website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.
Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login status, ensure security, and manage your session. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences, language settings, and personal customisations. They make your visits more convenient.
Analytical Cookies
These cookies are used to collect statistics for evaluating and improving the platform's performance. They do not identify you personally but analyse overall user behaviour.
You can control cookies by changing your browser settings. However, disabling essential cookies may affect some important functionality of the website.
Data Security Measures
zbeen takes industry-standard technical and organisational measures to protect your information. The key elements of our security framework are:
- SSL Encryption: All information transmitted on our platform is encrypted using SSL/TLS technology, which protects your data from unauthorised access.
- Data Encryption: Stored sensitive information, particularly financial and identity information, is protected by strong encryption algorithms.
- Access Control: Only authorised staff who need the information to perform their professional duties can access personal information.
- Regular Security Audits: Our systems are regularly tested for security vulnerabilities and necessary improvements are made.
- Two-Factor Authentication: Two-factor authentication is available to enhance account security.
- Staff Training: All our staff receive regular training on data protection policies and best practices.
Data Retention Period
zbeen retains your personal information only for as long as necessary. When determining the retention period, we consider the following:
Active Accounts
All necessary information is retained for the entire period your account remains active. This is essential for providing services, resolving disputes, and meeting legal obligations.
After Account Closure
Even after an account is closed, financial transaction records, identity verification documents, and information related to legal requirements are retained for the period specified under applicable law.
Automatic Deletion
At the end of the specified retention period, information is securely deleted or anonymised in a way that makes individual identification no longer possible.
User Rights
As a zbeen user, you have the following rights regarding your personal information:
Right of Access
You may request to know what information we hold about you and receive a copy of it.
Right to Rectification
If there are any errors or incompleteness in your information, you may request correction.
Right to Erasure
In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations apply.
Right to Object to Processing
You may object at any time to the use of your information for marketing purposes.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format and use it elsewhere.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
To exercise these rights, please contact us at the email address listed in the contact section below. We are obliged to respond to your request within 30 days.
Protection of Minors
zbeen's services are intended only for individuals aged 21 and above. We do not knowingly collect any personal information from minors.
Age Verification Process
We have an age verification process in place at the time of account registration. If we become aware that a minor has registered, that account will be closed immediately and the associated information will be deleted.
We request that parents and guardians monitor their children's online activity and use appropriate parental control software.
Changes to the Privacy Policy
zbeen reserves the right to review and update this privacy policy from time to time. When changes are made:
- For significant changes, we will send you advance notice to your registered email address.
- Continuing to use the service after the updated policy is published on the website will be considered acceptance of the new policy.
- A "Last Updated" date will be shown at the top of the policy so you can easily identify changes.
- If you do not agree to the new policy, you may close your account and request deletion of your information.
Privacy Contact Information
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
zbeen Privacy Team
We are committed to responding to your request within 30 days of receipt. For complex requests this timeframe may be extended, but we will always notify you.
To learn more about responsible gaming, read our Responsible Gaming Guide. For zbeen's rules and conditions, see the Terms and Conditions page.